Certification Name : Certified Customer Service Specialist
Certification ID & Type: 0520 – A – Core
Certification Description
The Customer Service Specialist (CSS) is a certification that validates one’s work skills through employability concepts. Though developed to meet the role of an evolving service oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are Safety, Ethics, Respect, Teamwork, Communication, Telephone and Email Techniques, Problem Solving, Interpersonal Relationships, and Sales and Marketing.
Certifying Organization
ETA International(ETA)(0111)
5 Depot Street, Greencastle, IN 46135
Contact information : 800-288-3824 Or 765-653-8262 Fax : 765-653-4287 Email : eta@eta-i.org
Organization Web Link
Certification Details
More than two years of education or training after high school required? No
More than two years of work experience required? No
Oral or Written Exam Required? Yes
Renew through Continuing Educational Units(CEU)? No
Renew through Re-Examination? No
Renew through Continuing Professional Development(CPD)? No
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No
More Certification Information
Certification/ Career/ Job Keywords
Customer service, specialist