Certification Name : Customer Service Representative Certification
Certification ID & Type: 9330 – A – Core
Certification Description
The CSR training covers different kinds of CSRs; customer value proposition (CVP), key performance indicators (KPI), goals, interpersonal skills, levels of communication, telephone dos and don’ts, the support environment, attire, voice, attitude, expression and mannerisms, what you say and how you say it, listening, observation, asking questions, feedback, escalation, conflict resolution, ethical behavior and conduct, legal responsibilities (warranties, contracts, liabilities, documentation), attendance, job performance, field service, customer or client problems, internal company problems.
Certifying Organization
International Society of Certified Electronics Technicians(ISCET)(0118)
3608 Pershing Ave., Fort Worth, TX 76107-4527
Contact information : 800-946-0201 Ext:19 Or 817-921-9101 Fax : 817-921-3741 Email : info@iscet.org
Organization Web Link
Certification Details
Oral or Written Exam Required? Yes
More Certification Information
Certification/ Career/ Job Keywords
Electronics, Customer service representative