Certification Name : ICMI Professional Certification
Certification ID & Type: 8776 – A – Core
Certification Description
This industry-recognized certification program develops and validates the competency of contact center professionals. The ICMI Professional Certification standard was designed by the industry, for the industry, by the Call Center Industry Advisory Council (CIAC) – a broadly representative group of contact center practitioners and industry subject matter experts — identified role-specific knowledge, skills and attributes (competencies) that underlie superior contact center job performance.
Certifying Organization
International Customer Management Institute(ICMI)(1329)
121 South Tejon Street, Suite 1100 Colorado Springs, CO 80903
Contact information : 800.672.6177 Or 719.268.0328 Fax : 719.268.0184 Email : icmi@icmi.com
Organization Web Link
Certification Details
More than two years of education or training after high school required? No
More than two years of work experience required? No
Oral or Written Exam Required? Yes
Renewal Required? Every 3 Years
Renew through Continuing Educational Units(CEU)? Yes
Renew through Re-Examination? No
Renew through Continuing Professional Development(CPD)? No
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No
More Certification Information
Certification/ Career/ Job Keywords
Contact, call center, Customer representation