Certification Name : Certified Service Manager
Certification ID & Type: 3680 – A – Core
Certification Description
This is a valuable examination for those who serve as managers, owners or department heads of service businesses such as electronics, computer, communications and appliance repair facilities. Several of the topics covered in this examination include: Manager Responsibilities and Objectives, Personnel Profiles and Job Descriptions, Team Building, Training, Hiring and Employment Laws, Employee Compensation Systems, Customer Relations Policies and Skills, Service Policies, Service/Production Area Development, Test Equipment Needs and Procurement, Financial and Parts Department Management, Warranties and Risk of Liability, Contract Negotiation, Vehicle Procurement and Maintenance, Association Memberships/Involvement, Quality Systems, Security, Safety/OSHA, and Project Management.
Certifying Organization
ETA International(ETA)(0111)
5 Depot Street, Greencastle, IN 46135
Contact information : 800-288-3824 Or 765-653-8262 Fax : 765-653-4287 Email : eta@eta-i.org
Organization Web Link
Certification Details
More than two years of education or training after high school required? Yes
More than two years of work experience required? Yes
Either training or work experience required, but not both? No
Oral or Written Exam Required? Yes
Renew through Continuing Educational Units(CEU)? No
Renew through Re-Examination? No
Renew through Continuing Professional Development(CPD)? No
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No
More Certification Information
Certification/ Career/ Job Keywords
Service Manager, Personnel, Ethics, Work Area, Delegations, Project Management, Business Identification, Company Policies, Profit and Loss, Interpersonal Relationships, Leadership