Certification Name : Certified Front Desk Representative
Certification ID & Type: 1166 – A – Core
Certification Description
A front desk representative’s goal is to meet the needs of all guests staying with the hotel, and to provide any necessary services to ensure a customer’s satisfaction. The Hospitality Skills Certification (HSC) brings the professional clout to the people who are in the front-line with guests.
Certifying Organization
American Hotel and Lodging Association Educational Institute(AHLAEI)(0015)
800 N. Magnolia Avenue, Suite 1800, Orlando, FL 32803
Contact information : (407) 999-8100 Or (800) 752-4567 Fax : (407) 236-7848
Organization Web Link
Certification Details
More than two years of work experience required? Yes
Oral or Written Exam Required? Yes
Renewal Required? Every 5 Years
Renew through Continuing Educational Units(CEU)? Yes
Renew through Re-Examination? No
Renew through Continuing Professional Development(CPD)? Yes
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No
More Certification Information
Certification/ Career/ Job Keywords
front desk clerk, hotel clerk, guest services staff, registration