Certification Name : IBM Certified Support Associate – Tivoli Support Provider Tools and Processes
Certification ID & Type: 9911 – D – Product/Equipment
Certification Description
An IBM Certified Support Associate in the area of IBM Tivoli Support Provider Tools and Processes is responsible for addressing a variety of inquiries or requests for service from their customers. The support provider is responsible for the ownership and resolution of these inquiries and may work with IBM Tivoli Support where appropriate to resolve them.
Certifying Organization
IBM Corporation(IBM)(0814)
1133 Westchester Avenue White Plains, NY 10604
Contact information : 914-499-1900 or 800-IBM-4YOU Or 404-238-1234 (outside U.S.)
Organization Web Link
Certification Details
More than two years of education or training after high school required? No
More than two years of work experience required? No
Oral or Written Exam Required? Yes
More Certification Information
Certification/ Career/ Job Keywords
Tivoli, IBM