Certification Name : Certified Field Support Technician
Certification Description
This online course will focus on the importance of this role, as well as STI Knowledge Best Practices for documentation, escalation, customer and peer follow-up. Participants will learn how to build a collective customer support strategy.
Participants will learn about the framework of a successful customer support center, as well as how to effectively communicate professionalism. Personal development and performance standards are among the additional topics to be covered.
Certifying Organization
Zavata(0665)
400 Perimeter Center Terrace, Suite 249, Atlanta, GA 30346
Contact information : 770-280-2630 Or 800-350-5781 Fax : 770-280-2631
Organization Web Link
Certification Details
More than two years of education or training after high school required? Yes
Oral or Written Exam Required? Yes
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No
More Certification Information
Certification/ Career/ Job Keywords
computer field support technician, Customer Support, Service Representative