Certification Name : IT Information Library Foundations Certification
Certification Description
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
Certifying Organization
Zavata(0665)
400 Perimeter Center Terrace, Suite 249, Atlanta, GA 30346
Contact information : 770-280-2630 Or 800-350-5781 Fax : 770-280-2631
Organization Web Link
Certification Details
Oral or Written Exam Required? Yes