Certification Name : Professional, Customer Service
Certification Description
A professional, highly-trained customer service team can make a positive impact on your customers’ perceptions and on your company’s bottom line. LOMA’s new Professional, Customer Service (PCS) Program consists of a series of advanced courses focused exclusively on customer service and its many new dimensions.
The PCS Program is designed especially for individuals in customer contact positions in the financial services industry such as call center staff, customer service representatives, claim representatives, and managers. It is beneficial for anyone who wants to: Serve customers better by understanding factors that drive customer motivation and behavior
Develop and improve customer relationships, Gain insights into the industry’s best thinking, and
Enhance your job, distinguish yourself, and improve your professional outlook.
Certifying Organization
LOMA(0138)
2300 Windy Ridge Parkway, Suite 600, Atlanta, GA 30339-8443
Contact information : 800-ASK-LOMA Or 770-951-1770 Fax : 770-442-9742 Email : education@loma.org
Organization Web Link
Certification Details
Oral or Written Exam Required? Yes