Certification Name : KCS Foundation
Certification ID & Type: 5489 – B – Advanced
Certification Description
This certification verifies that support center professionals possess the understanding of the Knowledge-Centered Support (KCS SM) methodology, a set of processes/practices that leverage knowledge as a key asset of the support organization. Additionally, this certification validates that they know how to implement the practical steps for capturing, structuring, and successfully reusing knowledge through the knowledge management process.
Certifying Organization
HDI(HDI)(0378)
121 South Tejon, Suite 1100, Colorado Springs, CO 80903
Contact information : 800-248-5667 Email : support@thinkhdi.com
Organization Web Link
Certification Details
Oral or Written Exam Required? Yes
Renewal Required? Every 2 Years
Renew through Continuing Educational Units(CEU)? No
Renew through Re-Examination? Yes
Renew through Continuing Professional Development(CPD)? No
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No
More Certification Information
Certification/ Career/ Job Keywords
Customer Service, Knowledge center