Certification Name : Certified Guest Service Professional
Certification ID & Type: 11477 – A – Core
Certification Description
The Certified Guest Service Professional (CGSP) designation provides recognition for those individuals who know how to deliver exceptional service by engaging with their guests and creating memorable experiences. Recognized worldwide, the CGSP designation is the highest acknowledgment of awarding-winning guest service for employees in the hospitality and tourism industry.
Certifying Organization
American Hotel and Lodging Association Educational Institute(AHLAEI)(0015)
800 N. Magnolia Avenue, Suite 1800, Orlando, FL 32803
Contact information : (407) 999-8100 Or (800) 752-4567 Fax : (407) 236-7848
Organization Web Link
Certification Details
More than two years of education or training after high school required? No
More than two years of work experience required? No
Oral or Written Exam Required? Yes
Renewal Required? Every 5 Years
Renew through Continuing Educational Units(CEU)? No
Renew through Re-Examination? Yes
Renew through Continuing Professional Development(CPD)? Yes
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? Yes