Certification Name : HDI Certified Customer Service Representative
Certification ID & Type: 5485 – A – Core
Certification Description
This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.
Certifying Organization
HDI(HDI)(0378)
121 South Tejon, Suite 1100, Colorado Springs, CO 80903
Contact information : 800-248-5667 Email : support@thinkhdi.com
Organization Web Link
Certification Details
Oral or Written Exam Required? Yes
Renewal Required? Every 2 Years
Renew through Continuing Educational Units(CEU)? No
Renew through Re-Examination? Yes
Renew through Continuing Professional Development(CPD)? No
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No
More Certification Information
Certification/ Career/ Job Keywords
customer support, customer service